Return and Refund Policy

 

Return and Refund Policy

We want you to love your purchase! If you’re not completely satisfied, here’s how we can help:

Return Window:
We accept returns within 30 days of delivery.

Eligibility:

• Items must be unused to qualify for a return.
• Returns for pre-owned items are accepted only if the item is significantly different from the description or product photos provided. Please note that minor imperfections or signs of wear consistent with pre-owned items are not considered defects.

Refunds:
Refunds will be issued to your original payment method after we receive and inspect the returned item. Please note that shipping fees are non-refundable.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Start a Return:

1. Contact us at sunnyhoney.jp@gmail.com with your order details, a description of the issue, and, if applicable, photos of the item.
2. We’ll review your request and provide instructions for completing the return process.

If you have any questions, don’t hesitate to reach out!